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How can I communicate with my counterparty about an invoice?

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Written by πŸ“• SY Support

Updated at February 24th, 2026

You can communicate with your counterparty as long as they have enabled the messaging feature.

If they have, a chat bubble icon is displayed in either of the following places:

  • On your invoice tracking screen
  • In the details view of each invoice

To communicate with your counterparty about an invoice:

  1. Click the Messaging icon.
  2. Write your message.
  3. Add attachments if needed.
    Note: Attachments shared this way are only visible in the messaging thread.
  4. Click Send.
    Your message is sent. You can find it again by clicking the Messaging button.

πŸ’‘ If you would like to be notified when your counterparty replies, enable the Messages about invoices notification.

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Related questions

  • Why can’t I exchange messages on certain invoices?
  • How can I know if I have a new message on one of my invoices?
  • How is the message exchange for a particular document presented?

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