Can a "Non-Compliant" invoice be corrected directly from the portal?
No, it is not possible to correct a "Non-Compliant" invoice from the portal.
A Non-Compliant invoice is one that has not been transmitted to the customer because it contains a legal or business error. Depending on the situation, you must issue a corrective invoice or a credit note to address the error. This can be done from:
- Your information system;
- The portal (if the upload or email submission feature is enabled).
💡 After issuing a new invoice, you can mark the original non-compliant invoice as "Resolved." This notifies your counterparty that the matter has been addressed. To do so:
- From the Buyer Invoices menu, click Invoice Tracking.
- In the invoice list, click the three-dot icon to the right of the relevant invoice row.
- Select Mark as Resolved.
The invoice status will change from "Non-Compliant" to "Non-Compliant (Resolved)" and will no longer appear in the list of non-compliant invoices.