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Can a "Non-Compliant" invoice be corrected directly from the portal?

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Written by 📕 SY Support

Updated at April 3rd, 2026

No, it is not possible to correct a "Non-Compliant" invoice from the portal.

A Non-Compliant invoice is one that has not been transmitted to the customer because it contains a legal or business error. Depending on the situation, you must issue a corrective invoice or a credit note to address the error. This can be done from:

  • Your information system;
  • The portal (if the upload or email submission feature is enabled).

💡 After issuing a new invoice, you can mark the original non-compliant invoice as "Resolved." This notifies your counterparty that the matter has been addressed. To do so:

  1. From the Buyer Invoices menu, click Invoice Tracking.
  2. In the invoice list, click the three-dot icon to the right of the relevant invoice row.
  3. Select Mark as Resolved.

The invoice status will change from "Non-Compliant" to "Non-Compliant (Resolved)" and will no longer appear in the list of non-compliant invoices.

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Related questions

  • Why mark my invoices as read?
  • Which invoices can I track on the portal as they are processed ?
  • How to track the processing of invoices submitted on SY?
  • How can I tell whether my invoice has been successfully sent, received, or processed by my customer?

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