Invoices issued and received
Dashboard and steering
What are the invoice indicators that can be viewed by a guest supplier?
What are the invoice indicators visible to a customer accountant?
Which invoices are shown in the "Invoices" scorecard ?
What do the different values listed in the indicators mean ?
What does each indicator mean ?
What do the indicators on the home page and scorecard mean ?
Track my invoices
Why mark my invoices as read?
How can I track processing of my invoices uploaded on the portal ?
Which invoices can I track on the portal as they are processed ?
How can I be sure that my invoices are sent, received and processed by my client?
Can I correct invoices online that are in the "Non-compliant" status?
Can we sort the invoice list by date? By alphabetical order? According to the e-invoicing mode?
Can you add or delete columns from the invoice list?
How can I customise or change how the invoice list is displayed ?
How do I search for an invoice ?
What are the Paperclip, Eye icons ?
How can I delete my search criteria?
How can I export the search results list ?
How can I print an invoice?
How do I view the content of an invoice ?
What does the "Download" function on lines in "Sent invoices" table do?
What search criteria can I use ?
Can I download invoices stored on the SY Portal ?
How can I retrieve all my invoices stored on SY ?
Can I retrieve multiple invoices from the list at one time?
How can I rearrange the order of the columns shown in the invoice list ?
Status and notifications
Which invoices are shown in the list of those being processed ?
What statuses can an invoice issued have during tracking? What do the colours mean ?
What statuses can an invoice received have during tracking? What do the colours mean ?
Which invoices are shown in the list of those with errors ?
Am I notified when my client has validated the payment of my invoice?
Can I use the Portal to find out why my invoices were rejected ?
What should I do if an invoice is reported as “rejected” or “non-compliant”?
How am I told that my customer has received my invoice ?
Frequently asked questions
- What is the Cegedim Group?
- How can I customise or change how the invoice list is displayed ?
- What is SY?
- What is Cegedim e-business?
- Guest Supplier Tutorials
- How do II set my language preferences?
- What is the maximum size for a PDF deposited on the SY portal?
- What documents can I exchange with my client?
- How can I recover my username or password?