Why can't I send invoices to my client?
Written by 📕 SY Support
Updated at January 14th, 2026
Before you can send invoices to your customer, they must select the electronic invoice delivery method they accept on the portal. You can then submit invoices in the authorized format(s).
Related questions
- How do I access the invoice associated with an order?
- Can I upload, email an invoice or credit note that I created with my office software (word processing, spreadsheet, etc.)?
- How do I change a user's permissions?
- My client allows me to send invoices by email or to enter or upload them on the portal. Do I have to choose?