It may be necessary to cancel the collection on an invoice, following a reconciliation error or fraudulent payment.

To do this:

1. Click Customer Invoices > Customer Invoice Tracking .

The invoice tracking screen appears.

2. Select the invoice in question, click on the three small dots at the end of the line, then click on Cancel a collection.

3. Enter the negative amount to be disbursed and a reason for cancellation.

⚠ The sum of disbursements must not exceed the total amount including tax of the invoice or the sum of the amounts collected

4. Validate your entry.

The event is recorded in the invoice history.